May I receive price quotation?

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 Our price quotation is located at Servers.click  and provides full information about our product, its cost and operating principle.

It provides end-to end solution with a dedicated virtual server per team and allows to install your software without restrictions. 

You can connect employees, configure their virtual workspaces, create network folders. We can send you a text message with a link to the website for registration on the Portal.

The server is co-located abroad, but payment for it is fixed in rubles. To see the product details please visit Price and Compare at  Servers.click.


Do we need to formalize the deal?

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We operate on the ground of the Public Offer, which is located at  https://servers.click/en/.  

This allows our customers to easily and instantly connect pre-configured virtual workspaces and start working without complex documentary procedures.


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To start using the Portal and Virtual Workspace(s), you must register on the Portal. Registration is carried out using your mobile number.

1. On  https://servers.click/en/, click "My account" in the header of the site, or click "Try for Free" or "Connect."

2. To register on the Portal: 

• Enter your mobile number without spaces in the format <+ [country code] phone number > 

• Enter the SMS access code you received to your mobile phone. 

• If you still didn’t receive the access code, go to the mobile number entry page and enter your number again. 

• Create and enter your password, confirm your password. 

• The password must contain at least one number, lowercase and capital Latin, and must not contain special characters. 

• You are registered on the Portal.


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Refresh the Portal Registration / Authorization page, and then enter the phone number in the Registration / Authorization form again

If you still haven’t received SMS with an access code to the Portal, check that the entered phone number is correct, and whether the mobile cellular network signal is sufficient.


The password is not accepted

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Your password must include at least one lowercase letter, one uppercase letter, a number and exclude special characters. Also you must read and click the checkbox accepting the Privacy Policy for Personal Data and the Terms of Use.


Can 't sign in to the Portal 

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  1. Check the phone number you entered (login) and password.
  2. If after several entries the password is still not accepted, click on “Reset Password” and create a new password to enter the Portal.


Authorization of a registered user on the Portal

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 If you already have account on the Portal, sign in using your mobile number.

  1. On https://servers.click/en/, click "My account" in the header of the site, or click  "Connect."
  2. Enter your mobile number without spaces in the format <+ [country code] phone number >
  3. Enter your password
  4. If you have forgotten your password, click on “Forgot password” button. SMS with an access code will be sent to your mobile phone. Enter the access code in the appropriate field and then create and confirm your new password. You have successfully signed in to the Portal.


How to change the password?

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To change the password, click "Change Password" button in "My Data" section. In the pop-up window enter the new password and confirm it. The password must contain at least one lowercase letter, one uppercase  letter, a number and exclude special characters.


May I have a free trial of SERVERS.CLICK?

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You can connect to Servers.click for 1 day only for 990 rubles.

For a free trial you can try a similar solution Desktop.rent or 7 days. At Servers.click you can install any of your software, and at Desktop.rent you can use a pre-configured package that is sufficient for most office tasks. 

It 's like "business lunch" and "a la cart menu." To test "our kitchen" you can first try Desktop.rent free of charge. And if you need to use virtual workspaces abroad and install your software – try to connect Server.click package 


 If I am registered at DESKTOP.RENT, may I use the same account at SERVERS.CLICK, and vice versa?

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You need to register in Desktop.rent and Servers.clickseparately. If you gor registered in one system, you must also register by phone number to access another system. 

Desktop.rent virtual workspaces are co-located in Russia, and virtual servers of Servers.click are co-located abroad.


May I connect some employees to DESKTOP.RENT and others to SERVERS.CLICK?

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Yes, your employees can work in different systems. But they won 't be able to access the same shared files and databases. We recommend placing virtual workspaces for one team in the same system


How to sign in to member account from smartphone?

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To sign in to member account you need to download Desktop.rent application:

or

  •  Install the application and open it
  •  Allow the app to access photos, media, and files on your device. 
  • In the pop up window enter your phone number and click Next. 
  • If you are a new member, you will receive a text message with a code to create a password. 
  • In the opened window enter the code that you received to your mobile phone, create a password and click Next.
  • If you are already registered, enter your password

You get into Member account where you shoud fill in your data, you can manage folders and connect employees.


 To install your virtual workspace on Android you need: 

  • Click "Open virtual workspace". 
  • Select Android to install Microsoft Remote Desktop (RD Client) and click "Install". 
  • After installing RD Client click Accept. You will automatically sign in to this app. You do not need to configure it yourself.
To start your  virtual workspace, you need to: 

  • Exit RD Client  and sign in to the Desktop.Rent app again 
  • Click "Open virtual workspace".
  • Select "I already have RD client." The app will start already with your virtual workspace login.
  • Click "Connect" and enter your password in the opened window. 
  • Again click "Connect". You 're connected, you can work.




"Open virtual workspace" button is not active

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  1. If you are an administrator or owner, you need to pay for virtual workspace service.
  2. If you are an employee, contact your manager. 


How to fill in "My data" section?

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After registering on the Portal, the User needs to fill in his data (full name) and company TIN in "My data" section. After checking the validity of the entered company details, the virtual workspace will become available.


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 To install your virtual workspace on Android device you should: 

  • Enter the member account via appication or website
  • Click "Open virtual workspace". 
  • Select Android to install Microsoft Remote Desktop (RD Client) and click "Install". 
  • If you have downloaded RD Client earlier, click "RD Client already exists"
  • After installing RD Client click Accept. You will automatically sign in to RD Client, it doesn't need any settings to be done.
To start your  virtual workspace, you need to: 

  • Exit RD Client  and sign in to the Servers.click app again 
  • Click "Open virtual workspace".
  • Select "RD Client already exists". The app will start already with your virtual workspace login.
  • Click "Connect" and enter your password in the opened window. 
  • Again click "Connect". You 're connected, you can work.


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 To install your virtual workspace on MAC OS you should: 

  • Enter the member account via appication or website
  • Click "Open virtual workspace". 
  • Select MAC OS to install Microsoft Remote Desktop 10 (RD Client) and click "Install". 
  • If you have downloaded RD Client earlier, click "RD Client already exists"
  • After installing RD Client click Accept. You will automatically sign in to RD Client, it doesn't need any settings to be done.
To start your  virtual workspace, you need to: 

  • Exit RD Client  and sign in to the Servers.click app or at website again 
  • Click "Open virtual workspace".
  • Download and install RDP file from the lower panel
  • In the opened window enter your password and select the local resources (Only printers allowed). Your login will be filled in automatically. 
  • Click "Connect". You 're connected, you can work.





How to fill in "My data" section?

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After registering on the Portal, the User needs to fill in his data (full name) and company TIN in "My Data" section. After checking the validity of the entered company details, the virtual workspace will become available. 


How to activate and deactivate virtual workspace for an employee?

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Open "Employees" section, "Disconnect/Connect" button. The owner or administrator can activate or deactivate the employee 's virtual workspace. If you are an employee and you do not have the "Open virtual workspace" button active, contact your manager.


What should I do if I failed to add an employee?

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The system needs some time to add a new employee. Refresh the page and click "Add" button again and repeat the action if the employee still was not added to your company list.


The invitation to the employee didn't arrive, and I can’t send it again

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   Inform the employee that he needs to:

  1. Register on the Portal (if the employee is not yet registered on Servers.click, when registering following the invitation, he will automatically join your team), OR
  2. Confirm joining your team in his member account.


How do I know if the employee accepted an invitation?

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  1. If an employee accepted your invitation to join your team, you will see him in the list of employees.
  2. If an employee declines your invitation, you can send him a request to join your team again.
  3. If an employee is already in someone’s team, you will see the following notice:  "The User cannot be added to the team: User is already invited or is in another team. The User must first leave another team he is in." 


I can't delete an employee

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The system needs some time to delete an employee. Refresh the page and click "Delete" button again  if the employee is still in your company list.


How to assign access rights to employees?

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In "My employees" section, opposite the employee whose access rights you want to change:

  • Сlick on his current status (Employee, Administrator) in "Access rights" column
  • In the drop-down list select which rights you want to assign to this employee.
  • Changes are saved automatically.


I can't create a folder

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Check if there is already a folder with the same name. You can't have two folders with the same names in the same directory


I can't upload a folder

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  1. Check if there is already a folder with the same name.
  2. Check if the uploaded folder is Zipped. You can upload only Zipped files to Servers.click Portal.


I can't delete a folder from the virtual workspace

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 You can delete the root folder only from your account via Servers.click Portal.

You should:

  1. Open “My Folders” section in your Account on the Portal, 
  2. Select the folder you want to delete and click “Delete”.

It is impossible to delete the root folder on Virtual workspace.  On virtual workspace you can only  delete folders that are created inside the root folder.

 


How to restore a deleted folder?

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  You can restore a deleted file or folder only via support at +7 800 250 26 25.


How to upload 1C database up to 2 Gb?

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You can upload only Zipped files of 1C databases to Servers.click Portal so that the size of the zip file doesn't exceed 2 Gb, and do the following:

  • in "My 1C databases" section of your account click "Upload database";
  • click «Upload archive»;
  • select zip-file и upload it clicking "Open";
  • in the virtual workspace open 1C shortcut, select the title of your database, and click "Configurator";
  • in the opened window select "Configuration" menu item; 
  • select "Upload Configuration from File" and open the required file. Now 1С database is uploaded.
Now 1С database is uploaded.


How to upload 1C database of more than 2 Gb?

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 You can upload only Zipped folders, files or 1C databases to Servers.click Portal. To upload folders or databases into virtual workspace, create an empty 1С database in your member account.

To do this you need:  

  • in "My 1C databases" section of your account click "Create database";
  • enter any name for the new database, select the desired configuration for the 1С database from the list and click "Create".
To upload 1C database or folder exceeding 2 Gb you should divide the database into several small pieces, each less than 2 GB.  

To do this you need:

  • right-click the file (database/folder) and select  7-Zip "Add to Archive";
  • in the opened window select archive format - ZIP; 
  • in the section "Break into volumes"  specify 2,000,000,000 (or less) bytes and press "Ok".

Then, after splitting the 1C database archive, return to "My Folders" section and upload obtained zip files. After uploading all zip files, you should sign in the virtual workspace, find those files, and unzip them into a single source file in the following way: Right-click the file (database) # 1 from your general list of uploaded splitted zip files and select "Unzip Archive". (Attention! You cannot lose any parts of the splitted zip archive, otherwise the archive will not be unpacked)

Your database will then be ready for upload. To upload the database:

  • in the virtual workspace open 1C shortcut, select the title you entered while creating the new database in the member account, and click "Configurator";
  • in the opened window select "Configuration" menu item;
  • select "Upload Configuration from File" and open the required file.
Now 1С database is uploaded.

If you failed ti upload files through "My Folders" section,  try using other cloud services to upload your 1С database to your virtual workspace (e.g., Yandex, Google, etc.).


How to update 1C?

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Each customer updates 1С database by himself, because it contains confidential company information. In order for our specialist to update your 1С database configuration, you need to create an account with administrative rights. 

Otherwise you can update 1C as follows:

  • Go to 1C:ITS customeк portal
  • Find an update distribution kit suitable for the current configuration version (some updates cannot be skipped and interim updates must be installed as well)
  • Unzip the updating distribution kit
  • Back up the 1C database for recovery
  • Open 1C database in Configurator mode with administrative rights
  • Select the following menu item: Configuration-> Updating-> Updating from the file;
  • Select the updating file
  • Click "Update Configuration" and follow further instructions.

Some configurations can be updated in "1С Enterprise" mode via Administration - > Internet Support - > Search for Updates (path may differ in different configurations and their versions).  However, support and downloading of updates are not required on 1С site.

Only 1С specialist should update configurations that have modifications.


Are there any restrictions for visiting websites?

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There are no restrictions for visiting websites inside Servers.click.


How to install software (PDF Creator, AutoCAD, etc)? Is it free?

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Most software that does not require license is available online through a web browser or online in the cloud. Just sign in to the service using your login and password.


How to connect a printer?

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 Printer settings are forwarded automatically to your Virtual workspace if it's configured on your PC.

No drivers can be installed on the virtual workspace for security reasons.

If you didn't find your printer on the virtual workspace, check the printer settings on your local PC from which you are connecting.


How to install a scanner?

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Generally, scanner isn't automatically connected to the virtual workspace. To upload scanned documents, you can scan documents to your local PC, click "Upload file" in "My Folders" section of in virtual workspace. We recommend using mobile application to upload scanned documents, as it is easy to create a PDF file using Servers.click mobile.


How to install Electronic digital signature (EDS)?

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To install EDS please call us  8 800 250 26 25.


User statuses

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 1. Owner: This status is assigned to all users who registered on Servers.click Portal

  • All sections on the Portal are available.
  • Has his own folders where he can upload his files.
  • Can create his own network folders and assign access to folders to his employees.
  • Has a virtual workspace(s)
  • Pays for services provided to him and his team by Servers.click.
2.  Administrator: This status is assigned by Owner to his employee in "My employees" section

  • All sections of the Portal are available except "My payments"          
  • Doesn't have his own folders, can't upload own files
  • Can create network folders for the Owner’s team
  • Has a virtual workspace including Owner’s network folders
3. Employee: this status is assigned by the Owner or Administrator(s) on "My Employees" section:

  • “My Data” and “Support” sections  are available
  • Doesn't have his own folders, can't upload own files
  • Can't create network folders for the Owner’s team
  • Has a virtual workspace including Owner’s network folders


How to add a new employee?

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To add a new employee, click "Add" button, then fill in the following fields in the pop-up window:

  • «Phone» (mobile phone number of the employee being added).
  • «Full name» (name of the employee being added).
  • «Access Rights» (Owner, Administrator, Employee) and then click "Save". 
There are two options for adding an employee to the Owner's team:

  • If a new employee is not registered on the Portal, he will receive SMS with an invitation to join the Owner’s network with a link to Servers.click Portal. The employee needs to register on the Portal, fill in his details in “My data” section, and accept or refuse the invitation to join the Owner’s team. 
  • If an employee is already registered on the Portal, he will receive a notification in his Personal Account on the Portal. This employee needs to accept or decline the invitation to join the Owner’s team
Statuses of connecting employees to the Owner's team:

  • Request sent - A request to join has been sent to the employee, and no response has been received from the employee yet.
  • Request rejected - The employee rejected the request to join the Owner’s team.
  • Connected - The employee accepted the invitation and was added to the Owner’s team. His data is displayed in the employees table in the Owner’s personal account


How to manage employees' access?

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 In this section you can find information about employees access rights to your folders. You can also assign or block employees access to those folders.  To do this: 

  • Click on “Employee” field, select the connected employee in the pop-up window, and then in “Access to folder” field select from the list of folders those to which you want to assign access. 
  • In “Access rights” field select the Employee status as "Reader" or "Editor."  
  • These changes are automatically synchronized with "Folder Management" tab. 
  • After you finished making changes, press "Save".  


How to delete an employee?

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 In case an employee is dismissed you can delete him with one click in “My employees” section and all access rights of this employee will be automatically revoked and no information from the network space will be available for him.


How to change employee's access rights?

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You can change the access rights of any employee in “My Employees” section. 

To do this:

  • find the employee in "Permissions" column, click on the "arrow” and in the drop-down list select the access rights that you want to set for him . 
  • In order for the access changes to come into force in the virtual workspace, you should sign out and sign in the virtual workspace again


How to change virtual workspace password?

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To change the password, click "Change Password" button in "My Data" section.

  • In the pop-up window enter the new password and confirm it, and press "Save". 
  • The password must contain at least one lowercase letter, one uppercase letter, a number and exclude special characters


How to manage folders?

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 You can upload your files to the network folders on your virtual workspace.

  • Files up to 1 GB (one Zip file) are uploaded in Zip archives  by clicking on “Upload files”.
  • You can create a network folder on your virtual workspace by clicking “Create Folder” and entering a folder name in the pop-up window.
  • You can assign employees access to certain folders by selecting the full name of the employee in the drop-down list in the “Employee” column.
  • In this section, you can delete folders and control access to each folder.
Folders are uploaded from your local computer to the virtual workspace; only you and the Owner have access to these folders.

  • To share your folders with other employees, click on the folder name.
  • In the pop-up field you may see the list of “Connected Employees” and you can manage access to the folder by selecting the employee’s status as “Reader” or “Editor” in “Permissions” field. 
  • After you finished making changes, press "Save" 




Why is it cheaper with us?

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Price for alternative comparable virtual workspace packages without self-configuration may vary from 50000 rubles  per month. 

5 values of SERVERS.CLICK in convenience and price, that have no alternatives in the market: 

 1) With Servers.click you can connect virtual workspaces instantly at any time of the day 

 2) You do not need IT managers to connect and set up workspaces - you can connect employees yourself and give them access to folders from your member account at your PC or in the mobile application. 

 3) You can install any software in Team package at Servers.click 

 4) The capacity of resources for your employees is no longer your concern. Processors and RAM are pre-selected for better operation. 

 5) The price of Team package at Servers.click is fixed, still you can easily purchase more cloud storage if needed. 

 Alternative solutions will offer you to collect options one by one, which will result in higher total cost.

For example: 

  •  virtual workspace 
  •  MS Office 
  •  1C access per user 
  •  Access to different 1С databases (more than one) - extra charge for each user 
  •  Access to different 1С configurations - extra charge per user 
  •  Cloud storage for documents and 1С databases - to be extra paid for 
  • System administration of your virtual workspaces - to be paid for separately because there is no automation of virtual workspaces management from a smartphone - any connections or settings for employees require sending requests to a IT manager whose time also needs to be paid. 





How much does cloud storage cost?

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  • 890 rubles per month for every 25 Gb of cloud storage for 1С databases 
  • 590 rubles per month for every 50 Gb of extra cloud storage for files


How to pay?

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To pay for the services, go to "My Payments" section and click "Pay". The system will automatically redirect you to Sberbank PJSC payment page where you will need to enter the card details, phone number and  email for the fiscal check to be sent to. Your card will be automatically added to your Member account in the Portal.


My payment failed, what should I do?

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Check the entered card details. Try to add the card into your account first and then make a payment.


Why is the amount due reducing every day?

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When you first connect any services to your Member Account on the Portal, you pay only for the days of using the services, which are calculated in proportion to the cost of services for the month.

In the following months payment for services is carried out  in autopayment mode with the bank card added to your Member Account.





Can the supervisory authorities seize my data?

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Desktop.rent and Servers.click store all data in data centers on the virtual server. 

Data Center is not entitled to  disclose or transfer your data to an unauthorized person without permission to request the data. 


May I collect my data at any time?

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Yes, you may collect your data at any time.

On the virtual workspace:

  • Collect your files and folders into a zip archive.
  • Upload zip archive into a cloud (Yandex, Google, etc.)
The server also has backups of your data for the last 3 days, which can be restored in case of accidental deletion of a file or folder.


Why is using Servers.click safer than having your servers in the office?

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The  main advantage of any cloud storage system is that it cannot be subjected to any mechanical damage: spoilage, theft, hacking, etc.



Why is it safe using virtual workspace?

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Servers.click connection uses data encryption protocols that prevent hacker from stealing your data.

The password from virtual workspace is not available to hackers unless you store it in such applications as Notepad, Stickers, Notes, or anywhere else on your local computer.




Is there any technical support? What are the operation hours of support?

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Yes. The call center is available 24/7  at 8 800 250 26 25. 


What is average response time?

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Our call center operators will answer your questions immediately. If a question requires contacting technical expert, such requests are processed within 30 minutes.


 Is support free?            

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 Technical support is included in the cost of the virtual workspace


Do you provide personal support manager?

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 We care for automation of our customers' work. You can make all the settings necessary for your work yourself in your member account. You just won't need a personal manager. If you have any questions, please call us at 8 800 250 26 25. 


Contact us

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If you have not found the answer to your question, please contact us using online chat (in the lower right corner).

 If you have any questions, please call us at 8 800 250 26 25 

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